When changes are made to your website through updates, security patches, or requested modifications as part of our managed services, your browser may continue to show an older saved version of the page. This is called a cached version. A hard refresh tells your browser to skip what it has saved and load the latest version directly from the server.

Follow the steps below for your browser and device. If a hard refresh does not resolve the issue, see the Still seeing the same thing? section at the bottom of this article.

Desktop browsers

Google Chrome

• Windows: Ctrl + Shift + R, or hold Ctrl and click the Reload button
• Linux: Ctrl + Shift + R, or hold Ctrl and click the Reload button
• Mac: Command + Shift + R, or hold Shift and click the Reload button

Mozilla Firefox

• Windows: Ctrl + Shift + R, or hold Ctrl and click the Reload button
• Linux: Ctrl + Shift + R, or hold Ctrl and click the Reload button
• Mac: Command + Shift + R, or hold Shift and click the Reload button

Microsoft Edge

• Windows: Ctrl + Shift + R, or hold Ctrl and click the Reload button
• Linux: Ctrl + Shift + R, or hold Ctrl and click the Reload button
• Mac: Command + Shift + R, or hold Shift and click the Reload button

Safari

• Mac: Command + Option + R, or hold Shift and click the Reload button
• Mac (alternative): Go to Develop → Empty Caches in the menu bar, then reload the page. If you do not see a Develop menu, go to Safari → Settings → Advanced and enable Show features for web developers.

Brave

• Windows: Ctrl + Shift + R, or hold Ctrl and click the Reload button
• Linux: Ctrl + Shift + R, or hold Ctrl and click the Reload button
• Mac: Command + Shift + R, or hold Shift and click the Reload button

Opera

• Windows: Ctrl + Shift + R
• Linux: Ctrl + Shift + R
• Mac: Command + Shift + R

Vivaldi

• Windows: Ctrl + Shift + R
• Linux: Ctrl + Shift + R
• Mac: Command + Shift + R

Mobile browsers

Mobile browsers do not have a hard refresh shortcut. The equivalent is clearing your browser cache. This will not affect anything important on your device, though it may clear your browsing history and saved cookies depending on the options you select.

iPhone and iPad

• Safari: Open the Settings app and go to Safari → Clear History and Website Data
• Chrome: Tap the three dots, go to Settings → Privacy → Clear Browsing Data, check Cached Images and Files and tap Clear Browsing Data
• Firefox: Tap the three lines, go to Settings → Data Management → Clear Private Data, check Cache and tap Clear Private Data

Android

• Chrome: Tap the three dots, go to Settings → Privacy and security → Clear browsing data, check Cached images and files and tap Clear data
• Firefox: Tap the three lines, go to Settings → Delete browsing data, check Cached images and files and tap Delete browsing data
• Samsung Internet: Tap the three lines, go to Settings → Personal browsing data → Delete browsing data, check Cached images and files and tap Delete

In-app browsers (Facebook, Instagram, and others)

When you tap a link inside an app like Facebook or Instagram, it often opens in a built-in browser within the app rather than your regular browser. These in-app browsers have limited cache control and no hard refresh option.

The simplest fix is to open the page in your regular browser instead. Look for an option to do this within the app:

• Facebook: Tap the three dots in the top right corner of the in-app browser and select Open in browser
• Instagram: Tap the three dots or the browser icon and select Open in external browser
• Other apps: Look for a share icon or three-dot menu and choose an option to open in Safari, Chrome, or your default browser

Once the page is open in your regular browser you can follow the hard refresh steps above for your device and browser.

Still seeing the same thing?

If a hard refresh did not help, the issue may be a server-side cache rather than a browser cache. If you are comfortable clearing that yourself through your Cloudflare dashboard or a caching plugin, go ahead. If you are not sure how, submit a ticket and we will take care of it.

If you have tried both and the issue persists, please take a screenshot before submitting your ticket. See our article on how to take a helpful screenshot or video for guidance on what to capture. If you already have an open ticket for this issue, please reply to that one rather than opening a new one.