I think I broke something on my site – what do I do?

Don’t keep clicking around trying to fix it as that can sometimes make things worse and give us more logs to dig through. Submit a ticket right away and describe what you did and what you’re seeing now. If your site is hosted with us we have backups going...

I want to install a plugin on my site – what should I do?

Before you install anything, open a ticket and let us know what you’re trying to accomplish. We may already have a license for the plugin you need, and we’ll know whether it’s compatible with your current setup. Installing the wrong plugin – or...

There’s a plugin update available. Should I install it?

Hold off and let us handle it. Plugin updates can occasionally break things – a theme conflict, a compatibility issue with another plugin, or a change that affects your site’s functionality. We test updates before applying them and keep an eye out for...

How do I add a donation button to my site?

The simplest option is to use the embed code provided by your donation platform — most platforms like PayPal, Stripe, GoFundMe, or DonorBox provide a button or widget you can drop onto any page. That works fine, but it typically sends donors off to a separate page to...